Refund policy
Last Updated: 6 July 2026
Our Commitment to You
At The Clinic by Nurse Georgie, we take pride in the quality of our products and want you to be completely satisfied with your purchase. This policy is in addition to, and does not limit, your rights under the Australian Consumer Law (ACL).
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind Returns
As our skincare products are personal care items, we are unable to accept returns or exchanges for change of mind purchases. We encourage you to contact us before purchasing if you have any questions about a product's suitability for your skin.
For personalised product recommendations, book a consultation with Georgie and she'll guide you toward the right products for your skin concerns and goal
Faulty, Damaged or Incorrect Items
Please inspect your order upon receipt and contact us as soon as possible if your item is:
- Faulty or defective
- Damaged in transit
- Incorrect or not as described
In these circumstances, you are entitled to a remedy under the Australian Consumer Law. Please contact us within 7 days of receiving your order with your proof of purchase and details of the issue, and we will work with you to resolve it promptly.
How to Contact Us
To raise a return or refund request, please contact us directly:
0400 364 835
info@theclinicbynurseg.com.au
Please do not return any items without contacting us first. Items returned without prior approval will not be accepted.
Refund Processing
Once your return has been received and assessed, we will notify you of the outcome. If a refund is approved, it will be processed to your original payment method within 5 to 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.
If you have not received your refund within 10 business days of approval, please contact us at info@theclinicbynurseg.com.au
Sale Items
Discounted or sale items are not eligible for change of mind returns. Your rights under the Australian Consumer Law still apply.
Questions
If you have any questions about our Refund & Returns Policy, please don't hesitate to get in touch. We're always happy to help.
0400 364 835
info@theclinicbynurseg.com.au